Delete your SnapToSell account

Last updated: June 13, 2026

You can delete your SnapToSell account yourself at any time. Deletion is permanent and removes your profile, sign-in account, analyses, inventory, listings, and eBay connection stored in SnapToSell — immediately after you confirm your identity. You do not need to email us for standard email or Google accounts.

How to delete your account

On the website

Sign in to your SnapToSell account.
Open Settings (account menu → Settings).
Scroll to the Account section and click the red Delete account button.
Read the warning, check that you understand deletion is permanent, and confirm.
Verify your identity — enter your current password, or sign in with Google again when prompted.
Your account and data are deleted immediately. You will be signed out and returned to the login screen.

Go to Settings to delete account

In the mobile app (iOS or Android)

Sign in to the SnapToSell app.
Open Profile (bottom navigation), then tap the gear icon or Settings.
Scroll to Danger zone and tap Delete account (red).
Read the confirmation dialog listing what will be deleted, then tap Continue.
Verify your identity — re-enter your password, or complete Google sign-in again.
Your account and data are deleted immediately. You will be signed out.

What is deleted immediately

Account profile (name, phone, shipping address fields)
Sign-in account (Firebase Auth)
Product analyses and detection history linked to your account
Analysis photos stored for your account
Inventory and listings stored in SnapToSell
eBay OAuth tokens stored in SnapToSell or on your device
Push notification preferences for your account

Deletion does not remove listings already published on eBay — revoke SnapToSell in your eBay account settings if you connected eBay.

Cannot sign in or use self-service deletion?

Only use email if you cannot access Settings (for example, an unsupported sign-in method). Email us from the same address linked to your SnapToSell account:

Send an email to support@snaptosell.com.
Use the subject line SnapToSell account deletion request and include your full name so we can verify the account.
We will confirm when your request is received and when deletion is complete, usually within 30 days.

Email deletion request

Data deleted vs. kept (and retention)

Apple and Google require us to explain what happens to your data when you delete your SnapToSell account. The table below lists each type of data, whether it is deleted, and how long anything kept may remain.

Data type	Deleted with account?	Retention if kept
Account profile (name, phone, shipping city/state/ZIP)	Yes — deleted	None
Email address	Deleted with account	May be retained up to 90 days in backups or compliance records, then removed
Sign-in credentials (Firebase Auth account)	Yes — deleted	None
Product analysis photos (linked to your account)	Yes — deleted from your account	Copies may be de-identified and kept indefinitely for AI training and fraud prevention (no longer tied to you)
Detection / analysis history (titles, descriptions, pricing results)	Yes — deleted from your account	May be kept in aggregated, de-identified form indefinitely for marketplace intelligence
Inventory and marketplace listings stored in SnapToSell	Yes — deleted	None for account-linked listings
eBay OAuth tokens (SnapToSell-stored connection to eBay)	Yes — deleted	None
Push notification preferences and device tokens	Yes — deleted	None
Support emails and bug reports you sent us	Deleted where they contain personal data	Up to 24 months for support and quality purposes, then deleted or de-identified
Fraud prevention and security logs	Personal identifiers removed where possible	Minimum 24 months; fraud patterns may be kept in de-identified form indefinitely
Transaction and financial compliance records	Not deleted if legally required	Up to 7 years where required by law
Server and app usage logs (IP address, device type)	Personal identifiers removed where possible	Typically up to 90 days for security logs; longer only if needed for an investigation

Summary

Deleted when your account is removed

Profile, sign-in account, inventory, listings, and eBay tokens stored in SnapToSell
Analysis photos and detection history as they appear in your account
Push notification settings for your account

May be kept (with limits above)

De-identified or aggregated data used for AI, fraud prevention, or analytics
Email for up to 90 days after deletion in backups or compliance records
Compliance and transaction records for up to 7 years where required
Fraud and security data for at least 24 months

Processing time

Self-service deletion in the app or on the website is immediate after you confirm your identity. Email requests (fallback only) are typically completed within 30 days.

Before you delete

Revoke SnapToSell's access in your eBay account settings if you connected eBay.
Export or save any listings or analysis reports you still need — deletion is permanent for account-linked data.

Questions

See our Privacy Policy or contact support@snaptosell.com.